Refund policy
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached and in the original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at contact@rockywritershop.com. If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.
If you have any questions about returns, feel free to contact us at contact@rockywritershop.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work to resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
Please note that sale items and gift cards are non-returnable. If you have questions about a specific item, don’t hesitate to reach out.
Exchanges
The quickest way to receive a different item is to return your original purchase. Once your return is accepted, you may place a new order for the replacement item.
Refunds
We’ll notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method. Please allow time for your bank or credit card provider to process and post the refund.